Has anyone else noticed the recent downward spiral of society lately? When did we all turn into rude, narcissistic people? When did the needs of the one outweigh the needs of the many or the few? I don't know about you, but if you've worked in any form of Customer Service recently (be it retail, in a call center, wherever), you've probably noticed the increase in just general discourse and plain nasty attitudes.
Which brings me to the elephant in the room -- AKA Stephen Slater.
Yes, the infamous (current? former?) Jet Blue Flight Attendant who snapped out and took a ride down the bouncy slide.
First, I'm going to point out the obvious: Yes, it was completely, totally, unabashedly unprofessional. I do not condone it in any way, shape or form. I can, however, understand why he snapped.
In the Customer Service field, We deal w/rude, condescending, narcissistic and unapologetic people every day. They are never wrong, even when it's blatantly obvious they are. We get cussed out, spit on, and sometimes physically assaulted. Yet it's our fault for defending ourselves or reacting to a situation like a human being. We are expected to just sit back and take it. This whole "The only person who is important is me and screw everyone else" culture needs to end. Until it does, I predict more people will continue to snap out and react, simply because they didn't want to take it anymore and finally stood up for themselves.
The only thing is...when someone finally does snap out (a-la Stephen Slater), and others label them a "hero" for walking off the job in the manner they so chose, it is almost laughable for the one (essentially quitting their job at that moment) to even *consider* the notion of getting their job back.
So make sure you really, and I mean REALLY mean it before you make national news.
Just Sayin'.
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